At Ivaldi, we believe that purchasing exceptional furniture should feel exciting, not risky.
Every piece available on Ivaldi is selected with care and produced to meet our standards of design, craftsmanship, and quality. As we build our community of customers and designers, we want you to shop with confidence.
If you are not completely satisfied with your purchase, you can return it and request a refund in accordance with the policy below.
1. Our Return Promise
We accept returns on standard, made-to-order, and customized products, subject to the conditions and return period described below.
You should feel confident ordering from Ivaldi.
If a product does not meet your expectations, please contact us and we will work with you to find the best resolution.
2. Return Window
You may request a return within 30 days from the date you receive your order.
The return period begins on the day the product is delivered to you.
To initiate a return, contact our customer support team within the applicable return period using the contact details provided at the end of this policy.
3. What Can Be Returned?
We accept returns for:
- Standard products;
- Made-to-order products;
- Customized products;
- Products with customer-selected materials, colors, or finishes; and
- Products purchased during promotional periods, unless specifically identified as non-returnable.
We want you to be comfortable purchasing from Ivaldi, including when choosing a piece specifically made for your space.
4. Condition of Returned Products
Whenever possible, returned products should be:
- In their original condition;
- Free from damage caused after delivery;
- Returned with all components and accessories; and
- Properly protected for collection or transportation.
However, we understand that furniture sometimes needs to be unpacked, assembled, and placed in your space before you can decide whether it is right for you.
For this reason, a product does not need to remain unopened for you to request a return.
If an item has been used beyond what is reasonably necessary to inspect and evaluate it, we may assess the condition of the product before processing the refund.
5. Custom and Made-to-Order Products
Unlike many furniture retailers, Ivaldi accepts returns of custom and made-to-order products.
We understand that choosing a bespoke piece can involve uncertainty, particularly when purchasing online.
If you are not satisfied with a customized or made-to-order piece, you may request a return within the applicable return period.
Because these pieces are produced specifically for you, additional collection, transportation, or handling arrangements may apply.
6. Damaged or Defective Products
If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
We recommend inspecting your order upon delivery and taking photographs of any visible damage.
Depending on the circumstances, Ivaldi may arrange a repair, replacement of the affected component, replacement of the product, or a full refund.
You will not be responsible for return or collection costs where the issue is the result of damage, a manufacturing defect, or an error attributable to Ivaldi.
7. Change-of-Mind Returns
If you decide that the piece is not right for your space, style, dimensions, or preferences, you may request a return within the applicable return period.
We may ask for basic information about the reason for your return so that we can improve the Ivaldi experience, but you are not required to provide a reason for a standard change-of-mind return.
8. Return Collection
Once your return request has been approved, Ivaldi will coordinate the collection or return process with you.
Depending on the reason for the return:
If the product is damaged, defective, incorrect, or materially different from your order
Ivaldi will cover the reasonable cost of returning or collecting the product.
If you are returning the product because you changed your mind
You will be responsible for the reasonable return collection cost, which will be communicated before the return is arranged.
We will always communicate any applicable costs before arranging the collection.
9. Refunds
Once the returned product has been received and inspected, we will confirm the refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Full Refund
Where the return is approved and the product is returned in acceptable condition, Ivaldi will refund the purchase price of the product.
Damaged or Defective Products
Where the return is due to damage, a manufacturing defect, or an error by Ivaldi, we will provide a full refund, including applicable original delivery charges.
10. Return of Products With Minor Wear
We understand that furniture may require reasonable handling to determine whether it is suitable for your space.
If a returned product has minor wear that does not materially affect its value or usability, Ivaldi may still accept the return and process the refund.
If a product has significant damage caused after delivery, we may contact you before determining the appropriate refund amount.
Our approach will always be reasonable and focused on finding a fair solution.
11. Final Sale Products
If a product is explicitly marked Final Sale at the time of purchase, the product may be excluded from this Return & Refund Policy.
Any such exclusion will be clearly displayed before you complete your purchase.
12. How to Start a Return
Contact our customer support team within 30 days of receiving your order.
Please provide:
- Your order number;
- The name associated with the order; and
- Any photographs or additional information requested by our team.
Email: info@ivaldieg.com
Phone: +201101604090
Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM EET
Our team will guide you through the next steps.
13. We Want to Make It Right
At Ivaldi, we are building more than a marketplace — we are building a relationship with our customers.
If something isn't right with your order, please talk to us before assuming there is no solution.
Whether the issue is with the product, the finish, the delivery, or simply your expectations, our team will do its best to find a fair resolution.
Your trust matters to us.
14. Your Legal Rights
This policy does not limit or exclude any consumer rights or legal remedies that cannot legally be waived under the laws applicable to your purchase.
Where applicable law provides greater rights than those described in this policy, those rights will continue to apply.
15. Policy Updates
Ivaldi may update this policy from time to time. The latest version will always be available on the Ivaldi website and will display its effective and last updated dates.
16. Contact Us
Ivaldi
Email: info@ivaldieg.com
Phone: +201101604090
Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM EET